- When editing a role, user is unable to find Cases under Permissions tab > Lists subtab.
- Issue Management feature is not available in the Enable Features page (Setup > Company > Enable Features).
To be ableto assign the Cases permission to arole:
1. As Administrator navigate to Setup > Company> Enable Features.
2.Under CRM tab > Basic Features section, enable Customer Support and Service.
3. Under CRM tab > Support section, enable EmailCase Capture, Automated Case Escalation and Help Desk.
4. Click Save.