Determine the Total Time from when a Case is Created to the Time a Support Specialist Grabs it

1.  Navigate to Lists > Search > Saved Searches > New. 2.  Click on the Case link. 3.  Under Criteria tab > Standard subtab, add the following filter:      - Systems Notes : Field is Assigned 4.  Under Results tab > Columns subtab, set the following:      - Field: Formula (Numeric)      - Formula: ROUND ({systemnotes.date}-{createddate})   5.  Click Preview or Save&Run.