Saturday, September 15, 2018

Disable the Remove Field on Messages

Once an email message has been added to a record, any related emails are automatically attached to the same record as well as to any recipients of the original email. Each message has a Remove link. If the role has a full level permission on Track Messages, then the remove field becomes available. To disable the field for the custom role, perform the following steps:

     1. Login as Administrator.
     2. Navigate to Setup > Users/Roles > Manage Roles.
     3. Edit the role.
     4. In the Permissions tab > Lists subtab, locate Track Messages permission.
     5. Select a lower level (e.g. Edit, View or Create).
     6. Click Save.


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