Wednesday, September 12, 2018

Failure to Process Credit Card Charge Transaction Due to Incorrect WorldPay Credentials


To correct the error message "Unfortunately the credit card charge transaction failed.  There was a problem with your WorldPay credentials...." users must take note of the following:

1. An XML installation from Worldpay must have been requested.

2. Enter XML password in Setup > Accounting > Payment Processing Profiles and not the Login password used in Worldpay website.

3. The XML password can only be obtained once Worldpay is done with the XML Installation.








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