The Standard Engineer, Engineer Manager, Issue Administrator, QA Engineer and QA Manager Roles are Not Available in Manage Roles Page

A user with a Full Access or Administrator role does not see the following standard roles under Setup > Users/Roles > Manage Roles:

• Engineer
• Engineer Manager
• Issue Administrator
• QA Engineer
• QA Manager

To find these standard roles, follow the steps below:

1. Navigate to Setup > Company > Enable Features.

2. Under CRM tab > Support section, mark the Issue Management checkbox.

3. Click Save.

Note: The roles listed above are only available if the account has the add-on module for Issue Management (which is not part of the standard full NetSuite account). For more information about this module, contact the Account Manager.