Problem/Business Requirement/Unique Question:
· Unable to select Undeposited Funds in the Account dropdown when issuing refunds for a cash sale.
Symptoms/Details of Business Requirements/Any Additional Information:
· Customer wants to issue a refund for a cash sale transaction.
· On the account dropdown field, the account selected is Accounts Receivable
· Customer cannot select Undeposited Funds, it does not appear as an account option.
· The reason why the customer is not able to select the Undeposited Fund account when issuing a refund is that they used the Credit form when creating the Return Authorization.
· Customer needs to edit the Return Authorization and change the form to Cash form