Cases Submitted in Customer Center are Automatically Assigned to the Customer

Consider the following scenario:

- Using a Custom Customer Center Role, Customer  A'submitted a case.
- In NetSuite, navigate to Lists > Support > Cases and view the support case submitted by Customer A.

Result:
- Assigned To = Customer A

This occurs if the Customer Center Role used by the customer has a Support Rep Role. Fix this by doing the following:

1. Navigate to Lists > Relationships > Customers.
2. View the Customer record.
3. In the System Information tab > Access tab, take note of the Role the customer has access.
4. As an Administrator, navigate to Users/Roles > Manage Roles.
5. Click Edit beside the role used by the customer.
6. Unmark Support Role checkbox.
7. Click Save.