Process price adjustments for credit card transactions where items have been charged a lower amount than intended

 

There are instances during the sales order process when the price entered for an item is lower than the intended price for that customer.  This results to "undercharging" your customers, affecting your sales.

You can always correct the price on the sales order or cash sale, but this would cause problems for credit card transactions where the customer's credit cards will be charged once more for the whole transaction amount.  Creating a new cash sale complicates matters as well, since this will pull quantities out of your inventory, which is not needed.

To process the price adjustments without affecting inventory, for cash sales transactions, create a stand-alone cash sale using any of these steps:

* Take note of how much additional amount will be placed for each item line you have.

A. Use a non-inventory or service type of item in this transaction, with the amount equal to the undercharged amount.  This means that your inventory or COGS accounts will not be affected and you will only add the extra amount against the sales and cash accounts. 

1. Navigate to Transactions > Sales > Enter Cash Sales.
2. Use the non-inventory or service item on the item line.
3. Make sure to enter the price adjustment amount in the Amount column.

B. Use a zero quantity for the item you want to adjust the price.  Setting the quantity to 0 means nothing in the inventory will be affected, and only the sales and cash accounts will be updated.

1. Navigate to Transactions > Sales > Enter Cash Sales.
2. In the Items tab, change all quantities for the items you want to have added amounts to 0. 
3. Change the Amount column for each of the item lines with their respective additional amounts.
4. Once you add the amount, you will be prompted a warning saying that the amount is not equal to the rate multiplied by the quantity. Just click on OK to accept the changes.

Once done, you can process the cash sale and the credit card charge within NetSuite using these steps:

1. In the Payment tab, select the credit card as the Payment Method. 
2. Select the credit card number used in the cash sale. 
3. Mark the Process Credit Card checkbox.
4. Click on Save.
5. You will be prompted to verify the credit card charge.  Click on OK to go ahead with the transaction.

If you already processed the additional credit card charge outside of NetSuite, just mark the Credit Card Approved checkbox in the Payment tab.