Thursday, December 13, 2018

A Campaign Was not Sent to a Recipient

Cn Email Campaign Recipient would not be sent an Email Marketing Campaign due to the following reasons:

  • the record is inactive
  • the record has no email address 
  • the Global Subscription Status is set to either Soft-Opt Out or Confirmed Opt-Out
  • the email address has generated a bounce response in a previous email campaign sent in the last 30 days
  • the subscription to the Campaign Subscription Category (Billing Communication, Marketing, Newsletters, Product Updates, Surveys, etc.) is set to No

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