Handle Billed Sales Orders where there are no Shipped Items and the Customer would like to be Refunded

1. Go to the cash sale created from the sales order.
2. Click the Refund button.
3. Save the Cash Refund transaction.
4. Go back to the sales order.
5. Click the Close Order button.

Note: Closing the order means that the customer do not have any intention to continue the sales process. Return Authorization is not necessary since no items were shipped to the customer.