Handle Sales Transactions Related to Inventory Returned for Repair

A. When prior to the return of the items for repair, the sales order is already billed:

1. Create a Credit Memo to be applied to the Invoice that was created.
- Open the Invoice created.
- Click Credit button.
- On the Credit Memo > Items tab > Apply subtab > notice that the invoice to be credited is already checked.
- Save.

2. Create a new Sales Order and a new Item Fulfillment for the shipment of the repaired items.
- Navigate to Transactions > Sales > Enter Sales Orders
- Fill in mandatory fields.
- On the Items tab > Item column > add the item repaired.
- Save.
- Approve the Sales Order.
- Click the Fulfill button.
- Save the Item Fulfillment.

B. When no billing has been done prior to the return of the items for repair:

1. Close the Sales Order.
- Open the sales order.
- Click the Close button.

2. Create a new Sales Order and a new Item Fulfillment for the shipment of the repaired items.
- Navigate to Transactions > Sales > Enter Sales Orders
- Fill in mandatory fields.
- On the Items tab > Item column > add the item repaired.
- Save.
- Approve the Sales Order.
- Click the Fulfill button.
- Save the Item Fulfillment.