Monday, December 3, 2018

Sales Order > Shipping tab > Ship Via field > choose FedEx Ground® COLLECT and be able to fulfill without the Customer's account number in Item Fulfillment > Shipping tab > 3rd Party Billing Account Number field.

● Copy this link > http://fedex.com/us/service-guide/our-services/after-you-ship/index.html > Payment options section > FedEx Ground® COLLECT: control inbound shipping charges topic > "You do not need to disclose your account number to your suppliers, who ship as usual by selecting this option via their FedEx Ship Manager® shipping solution."

● Customer asked why do they need to specify an account number in Item Fulfillment > Shipping tab > 3rd Party Billing Account Number field when above topic is quoting otherwise.

● As per FedEx Technical Support at 1.877.339.2774 "A Customer must be an authorized FedEx Ground® COLLECT recipient. Once they are authorized, they should notify their supplier thru routing letters so the supplier could start shipping all or some of their orders via the Ground Collect method. If Customers will not be able to provide an account number, the Supplier's FedEx account is the one to be charged by FedEx."

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