Friday, December 14, 2018

Saved Search that Shows Solutions that are Associated to Cases

Saved Search that shows Solutions that are used to or associated to Cases.

1. Navigate to Lists > Search > Saved Searches > New.

2. Search Type = Solutions.

3. On the Results sub-tab, add the field:

Case Fields... Number

4. Preview or Save&Run.

This lists out all of the Solutions and on the Case: Number column it shows which Cases the Solutions were used.

Note: From a Case Saved Search, Solution Fields are not available on the Results or Criteria sub-tab, but Case Fields are available when creating a Solution Saved Search.

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