Wednesday, January 23, 2019

Which Email Address is Used when an Assignee Case Update Email is Sent but the Assigned to Field on the Case is Empty

Case Update email notification Option (Setup > Support > Support Preferences > Notification tab > Update section > Notify Assignee = TRUE).

If the Assignee case update notification (Above Option) is enabled and a case is unassigned the assignee case update email notification will be sent to the Main Support email address (Setup > Support > Support preferences > General tab > Case Email Setup Section > Main Support Email address).


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