Wednesday, March 6, 2019

Exclude some Customers from Receiving the Order Fulfillment Confirmation Email

The preference for Send Order Fulfilled Confirmation Emails that is found when user navigates to Setup > Accounting > Accounting Preferences > Order Management tab > Fulfillment portlet applies to all sales orders that have been fulfilled.


Some customers would want to opt out from getting this email.


Currently, NetSuite does not have a preference to limit the fulfillment emails from being sent to selected customers. A request has been filed to address such limitation and is being tracked under Enhancement # 170175.


As an alternate solution, we may remove the customer's email address in the To Be E-mailed field found in the related Sales Order since this is where the Order Fulfillment Email is actually sent.

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