Saturday, March 23, 2019

Status of a Scheduled Campaign Is Still Scheduled to Execute after the Scheduled Time

Consider the following scenario:

-          The campaign was originally scheduled on an earlier date

-          However, it did not fire out because the customer exceeded their campaign email limit

-          The account provisioning issue was settled and the campaign was rescheduled to go out on a different date

-          Scheduled Time has passed but the Campaign Status is still set to Scheduled to Execute


This is the intended behaviour of the system. A rescheduled Campaign Event is never sent again because it has already been processed. To send the Campaign, the user has to create a new Campaign Event instead of trying to reschedule the old one.

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