Sunday, March 3, 2019

Understanding the Encoded Reply to Email Address when a User Responds to a Support Case Message

When replying to a support case email, the reply to email address looks similar to cases.11223344.123_456_78.dd9c089xyz@cases.netsuite.com. Below is a description on how this email address is formed.

cases.AAAAAAA.BBBB_CCCC_DDDD.dd9c089xyz@cases.netsuite.com

AAAAAAA = NetSuite Account ID
BBBB = Internal Id value of the case
CCCC = Internal Id value of the last message on the case
DDDD = Internal Id value of the Company/Customer on the case
on

1 comment:

  1. iurifarenzenaMay 9, 2019 at 7:54 AM

    Very nice! I was looking for this all over the internet. How about the dd9c089xyz part?

    ReplyDelete

Subscribe to: Post Comments (Atom)