Wednesday, April 24, 2019

Effect of Password Reset on Customer Center Users with Same Email Address

When a customer creates an Online Form from a custom record type, they cannot view certain custom fields on the form but these fields are on the list of fields on the custom record and they have the corresponding CRMSDK tags on the custom HTML template.

The reason for this is that the field was not added to the "Select Fields" tab of the Online Form. Even if the correct tag is added to the HTML template, it will not be displayed on the Online Form if the field is not included in the Select Fields tab. If this is the case, you will only see the HTML tag of the field instead of a blank field where you will type in the data.

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