Wednesday, April 3, 2019

Error Message: "Please enter a valid email address", when removing email addresses from Customer records

Consider the following scenario:

  • User receives the message when removing the email address of an existing Customer from the user interface.
  • User receives the same message when updating Customer records through CSV Import to set the Email field to null.

This occurs if in the Customer record > System Information tab > Access subtab > Give Access checkbox is set to True (marked). This makes the Email field required since it is needed to log in to Customer Center. Set Give Access = False to be able to remove the email address in the Customer record.

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