Saturday, May 25, 2019

Employee record is missing fields or options after recent changes were made.

Most browsers optimize the speed of browsing by storing certain files/documents called cache. This is to why it is much faster to visit a website after the first attempt.

To resolve missing Local/Jurisdiction for instance which is already available in NetSuite, user may try the following steps before and after making changes in NetSuite:

1. Clear the cache of your browser
2. Try to use a different browser
3. Try using a different computer


After performing the following steps above, user's may proceed in making changes in NetSuite.

1. Edit the Employee Record and set the following information:
a. Change the employees zip code for the home address using the alternate zip code confirm by engineer's
- Navigate to Lists > Employees > Employees > Edit the Employee record
- Click Address Tab > Click Remove (Please take note of the employee address
- Enter the Zip Code from a different State. (90210)
- Mark Home and Default Shipping then click Add/Edit

b. Set the employee's jurisdictions for School District and Local to NONE
- Click Payroll tab> Click Jurisdictions sub-tab
- Set the School District and Local to NONE
- Click Save

2. Update the payroll information to apply the changes.
- Navigate to Setup > Payroll > Update Payroll Information
- Click Agree and Commit the Updates
Note: This will change the Jurisdiction on the employee to California if no Reciprocal Agreement between the state.

3. Update the employee address using the correct Zip Code you would like to use.
- Navigate to Lists > Employees > Employees > Edit the Employee record
- Click Address Tab > Enter the Zip Code first and the rest of the address.
- Mark Home and Default Shipping then click Add/Edit
- Click Save

4. Log out from NetSuite and re-log in.

5. Update the payroll information to apply the changes.
- Navigate to Setup > Payroll > Update Payroll Information
- Click Agree and Commit the Updates

6. Edit the employee record to apply the correct jurisdiction.
- Navigate to Lists > Employees > Employees > Edit the Employee record
- Click Payroll tab> Click Jurisdictions sub-tab
- Set the School District and Local
- Click Save

6. Update the payroll information to apply the changes.
- Navigate to Setup > Payroll > Update Payroll Information
- Click Agree and Commit the Updates

The above steps is also applicable for reciprocity checkbox is not appearing on a newly created employee and local taxes that are not appearing correctly on employee records.

If user's prefer not to remove Web Cache or Cookies, you may ask another person to log in to NetSuite and perform the following steps to update the Local and Jurisdictions or Log in a different computer.


 

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