To void a credit card charge or refund, first void the transaction in your NetSuite account and then manually void the process in your credit card gateway account.
- To have a "Void" button on your transactions, kindly disable the setting "Void Transactions Using Reversing Journals".
1. Using an Administrator role, navigate to Setup > Accounting > Accounting Preferences > General tab > General Ledger section > Void Transactions Using Reversing Journals = Uncheck/False > Save. (Note: Once you're done voiding transactions, you may enable again the said setting.)
- Voiding the transaction in NetSuite alone will NOT reverse the processing of the credit card. Make sure to also manually void the process directly.
Notes: There is already an enhancement request filed for this:
- Enhancement 41316 - Payment Processing > Void authorizations/transactions directly in NS.