Thursday, June 27, 2019

Web Order Email Content Displays Space Between Words

When an order email is modified from the template on Setup > SiteBuilder > Setup Website > Email Tab: Some recipients receive an email with a space between words.

Thank you for sh opping with us!" instead of Thank you for shopping with us!

This is caused by a mail server limit called: 990 character limitation.

Since many of the mail servers have a hard limit of 1024 characters per line, some mail servers will break up the content of the email at 990 characters. The reason is to keep a message from being bounced back.

To prevent this from happening, put a hard line return by (hit 'enter' on keyboard) after each line. This way, the system knows where the next line begins. Our system will not automatically insert line wraps since it causes conflicts with other email clients.

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