Tuesday, July 9, 2019

Prevent "Pending PayPal Authorization" Status due to Duplicate Sales Orders

When a customer pays via the PayPal button then cancelled for somereason and decided to re-order, there are instances where duplicate SalesOrders area created. This results to a Pending PayPal Authorization statuson the order.

Follow the steps below to prevent duplicate orders with 'PendingPaypal Authorization' status:

1. Navigate to Setup > Accounting > PayPal Accounts
2. Edit the PayPal Account use for receiving the payments. 
3. Under the Account Basics Section, put a tick mark on the Use ExpressCheckout check box.

Note: This feature should first be requested by the customer withPayPal. To know more information about PayPal Express Checkout, visitSuiteAnswer article 27568 PayPal Integration and Express Checkout.

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