Wednesday, July 3, 2019

Unexpected Error after Submitting an Order on a Sandbox Web Store

On a Sandbox web store, NetSuite does not send thevalidation request through the credit card processor unless it's a sandboxprocessor like PayPal. To avoid getting an error (An Unexpected error has occurred.Please contact support.) when checking out on a Sandbox web store, check thefollowing settings:

  1. Navigate to Setup > Site Builder > Set Up Web Site > Shopping tab and un-check REQUIRE AUTHORIZATION FOR CREDIT CARD TRANSACTIONS.
  2. Navigate to Setup > Accounting > Payment Processing Profiles > Edit Credit Card Processing Profile > check TEST MODE.

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