Under Home > Set Preferences > Alerts tab > Time were already removed under First Selection, Second Selection and Third Selection fields, but the user is still receiving the alert.
This setting is role-specific, which means that if the user has multiple roles, the time has to be removed on each role to stop the alert.
1. Log in to NetSuite.
2. Click View all roles.
3. Log in to role # 1.
4. Navigate to Home > Set Preferences > Alerts tab.
5. Remove the time for all of the following fields:
7. Do steps # 3-6 for each role.