Monday, September 10, 2018

Error Message: You may not delete or inactivate that value because it is a default. Please select a new default first., when Deleting/Deactivating Issue Statuses

To delete/inactivate an Issue Status, perform the following steps:

  1. Navigate to Setup > IssuesManage Status Transitions.
  2. Select - All - in both the Issue Role and Issue Type dropdown list.
  3. Uncheck the checkboxes in each of the columns next to the Issue Status in question.
  4. Click Submit.
  5. Navigate to Setup > Issues > Issue Statuses.
  6. Check Show Inactives.
  7. Select the Issue Status then check the checkbox in the Inactive field.

    Note: Issue Statuses can be removed/deleted if they have not been associated with an Issue.

  8. Click OK.
  9. Click Save.
  10. Uncheck Show Inactives.

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