First Phone Call Completed on a Lead/Customer

The two(2) fields that can be compared are the Completed Date field of a Phone Call record and the Created Date field of the Lead/Customer entity record.   Here are the steps on how to create the saved search: 1. Create a Customer saved search via Lists > Search > Saved Searches > New 2. Select Customer. 3. Enter a Search Title.  4. On the Results tab, add the following fields, with the corresponding Summary Type, Function     and Formula (as indicate below):      a) Name where Summary Type = Group    b) Date Created where Summary Type = Group    c) Formula (Date/Time) where Summary Type = Minimum             Formula={call.completeddate}           Summary Label = 1st Phone Call Completed Date    d) Formula (Numeric) where Summary Type = Maximum           Function = Number as Time           Formula = ((min{call.completeddate})-{datecreated}) * 24           Summary Label = Difference bet 1st Call from Lead's Created Date           NOTE-- To display the time period on a per day basis, set up the Function field to blank           and the formula to be:        Formula=TRUNC((min({call.completeddate}))-{datecreated}),0)