Wednesday, October 31, 2018

Unable to Grant Access to International VAT/GST Saved Reports (Related Scripts are Missing)

After installing the International Tax Reports bundle, access to scripts for VAT/GST Saved Reports are not automatically granted to all roles, especially the custom ones. The article Creating or Customizing Roles to Use the International Tax Reports provides the steps on how to include custom roles in the Audience tab of the scripts. However, some customers are not able to grant access to these scripts because it does not show in the Script Deployments page (Customization > Scripting > Script Deployments).

To resolve this:

I. Clear the browser's cache files. This ensures that the page has current data after installing the bundle. 

II. If the scripts do not show still, check if the Server SuiteScript feature is enabled. This is because these scripts are Suitelets which are considered to be "server side" SuiteScripts:
1. Navigate to Setup > Company > Enable Features.
2. Under SuiteCloud tab > SuiteScript section, mark the Server SuiteScript checkbox.
3. Click Save.

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