Friday, November 9, 2018

External Catalog Site URLs for Querying Items is Empty


User is setup for WSDK site and unable to add any items to cart.
User get the error message Invalid item reference key and the URLs for querying items shows a blank screen instead of listing all the items.

The error message show in spite of the following active settings:

  • Setup > Company > Enable Features > Web Presence > External Catalog Site (WSDK) = True
  • Setup Site Builder > Setup Website > Setup Tab > WSDK = True
  • Items are marked to Display in Website with Price

Resolution:

Check if the account is a OneWorld type as items are assigned to specific Subsidiary. Navigate to Setup Site Builder > Set Up Web Site > Setup tab > ensure that the default Subsidiary is selected and set to Online.

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