Unable to Apply Customer Payment for Invoices Assigned to Different Account Receivable Accounts

Sample invoices below:


a. Invoice 1 is recorded to account named : AR Account 1
b. Invoice 2 is recorded to account named : AR Account 2


Received one check as a payment for both invoices. User needs to record this to a Customer Payment for a specific bank account


On Transactions > Customer > Accept Customer Payment > A/R Account, user needs to select an account and this will filter the invoice list


To record payment for both invoices:


a. Create a journal entry to one of the invoices via Transactions > Financial > Make Journal Entry:


DR: AR Account 1, Amount same as invoice 2 (This will transfer the balance of invoice 2 to this account)


CR: AR Account 2, Amount same as invoice 2 (By crediting this, it will close out the balance on invoice. But invoice will remain open so user still needs to accept payment on invoice 2 and apply this journal entry to close it)


b. Accept payment for invoice 1 and the journal entry created earlier.


- Go to Transactions > Customers > Accept Customer Payment 
- Set A/R Account to AR Account 1
- Under the Apply tab > Invoices > mark Invoice 1 and the journal entry created earlier


This applies the payment for Invoice 1 and and Invoice 2 (which was represented by the journal entry).