Given the user has followed the instructions provided in this link in our NetSuite Help Center:
Order Management : Shipping : Shipping Integration with FedEx, UPS and USPS/Endicia : Printing Integrated Shipping Labels With a Thermal Printer
Additional step to do:
Go to Start > Control Panel > Programs > Uninstall or change a program > then uninstall any UPS Thermal Printer Plugin
User may now successfully print labels.
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