Thursday, March 28, 2019

Vendor Return Authorization > Save > An unexpected error has occured

At times, a user may encounter an unexpected error when saving a vendor return authorization. This happens when the total amount on the Amount field (found on the Primary Information) and the line amounts are not equal.


To resolve this, the user will need to do the following:


1. Go back to the Vendor Return Authorization you are trying to save.

2. Make sure that the Recalc button is clicked before saving the Vendor Return Authorization rather than just manually entering the amounts on the Amount field (found on the Primary Information), so that the amounts will be in balance.

3. Hit Save.


Vendor Return Authorization should now be saved successfully.


Note: The Recalc button is used to ensure that the amount on the Primary Information and the total amount from the line items are equal.

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