Saturday, May 4, 2019

Resolve the “Invalid Department reference key ##” Error Message when Submitting an Order from the Web Store

This error message is very straight forward. It tells the user that the Department with Internal ID (represented by ##. For this example we will use 7) is not valid.

It could be due to a number of reasons such as;

a.the Department record is set to Inactive.
To check this, navigate to Setup>Company>Department and edit the Department record with Internal ID 7.

b.the primary Department in which Department (ID:7) is a Subdepartment of is set to Inactive

c.for OneWorld; the Subsidiary associated to Department (ID:7) is set to Inactive

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