In Transactions> Bank > Reconcile Bank Statement page > Checks and Payments subtab > Check No. column > online bill payments sometimes do not reflect the check number. Instead, they are showing as To Bill Pay.
To be able to show the correct check numbers, a user can do the following:
1. Using an Administrator role, go to Transactions > Bank > View Online Bill Payment Status.
2. Mark the Show All checkbox.
3. Set the correct date range.
4. Click Refresh button.
Note: After refreshing the View Online Bill Payment Status page, all online bill payments approved by Metavante will now show the correct check number on the Reconcile Bank Statement page.