Log in using an Admin Role
1. Navigate to Customization > Forms > Transaction Forms > Click on Edit next to customized form
2. PDF Layout and HTML Layout were setup correctly with Chinese Characters
3. Click on Roles tab and share it to a custom role (e.g. Accountant)
4. View a sales order then click Print
Result: PDF Print out prints with Chinese characters
5. Log in using Accountant role
6. Print the sales order (same with step 4)
Actual Result: Chinese characters do not show up
Solution:
1. Navigate to Home > Set Preferences > PDF Language set to Chinese (Simplified)
- Per Field Level Help - Select a language for the PDF output when you choose to export a report as a PDF.
2. Log in using Accountant role. Home > Set Preferences > PDF Language is set to blank.
3. Set it to Chinese (Simplified)
4. Print the sales order
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