If the customer has an account with eFax® and the fax they are attempting to send fails, eFax® will try to resend the fax up to 5 additional times. After the 5th failed attempt, eFax® will send the user a confirmation e-mail letting them know if their fax was sent successfully and in the event that the fax has failed the e-mail will include an explanation why.
In the event of a busy or unanswered number, Faxaway® will attempt to send your fax 4 times in the first 15 minutes and then 4 times again an hour later. You then have the option of continuing the retry attempts for up to 10 hours. You can login to "My Faxaway" to select the number of retries you would like. Each retry consists of 4 attempts and are spaced an hour apart. At the end of the retries, you will be notified of any unsuccessful transmissions. There is no charge for non-broadcast faxes that are not successfully transmitted (except voice answered calls with no fax tone).
Faxaway® will send the customer a confirmation e-mail letting them know if their fax was sent successfully and in the event that the fax has failed the e-mail will include an explanation why.
Reasons for a fax failing include but are not limited to:
- Busy Signal
- Invalid Number
- No Answer
- Voice on other end