Saturday, May 25, 2019

Customer Saved Search > Filters > Campaign Response fields...> Response > Opened is not in the List

On Saved Search filters, the Opened response was moved to the Response Detail filter. 

1. Navigate to Reports > Saved Searches > All Saved Searches > New
2. Select Customer
3. Criteria tab, add the following filter:
  • Campaign Response fields : Response Detail =  Opened (Campaign Response fields : Response = Opened is not available anymore)

To create a Saved Search that shows Customers who opened the Email Campaign for the purpose of making a list of callbacks for a marketing effort:

1. Navigate to Reports > Saved Searches > All Saved Searches > New.
2. Select  Customer.
3. In the Criteria subtab, add Filters:

  • Campaign Response fields : Response = is Sent 
  • Campaign Response fields : Response Detail = is Opened

4. In the Results subtab, add preferred fields.
5. Save & Run.

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