Open Invoice does not Display Under the Apply tab of a Credit Memo because of different Accounts Receivable Account

If users cannot offset an invoice against a credit memo due to different Accounts Receivable account, they have two options:

1.    Change the AR account of the Credit Memo and match it with the Invoice or change the AR account of the Invoice and match it with the Credit Memo. Please see SuiteAnswer ID 18679.

2.    Create a journal entry to debit the incorrect AR account and credit the correct AR account. This is to reverse the impact of the credit memo.

Here are the detailed steps:         

1.    Create a Journal Entry

 

Debit – Set the incorrect AR account

Credit – Set the correct AR account

 

2.    Access the Customer record and click Accept Payment button. On A/R Account field, select the incorrect AR account.

 

Under Apply tab > Invoices sub tab, select the journal entry created on step # 1.

Under Apply tab > Credits sub tab, mark the Apply box for the credit memo.

Hit Save.

 

3.    Access the Customer record again and click Accept Payment button. On A/R Account field, select the correct AR account.

 

Under Apply tab > Invoices sub tab, select the Invoice/s that you want to offset against the credit memo.

Under Apply tab > Credits sub tab, mark the Apply box for the journal entry created on step # 1.

Hit Save.