To have an option to create a new report, the user should have access to at least one Level in the Organization Structure.
To do this:1. Navigate to Admin > Edit User.
2.Click Edit link next to the name of the user.
3. Navigate to Use Details section > Level Access portlet.
4. Click the tickbox next to a specific Level to assign to the user.
5. Ask the user to clear his cache and then log back in to Adaptive Planning to check user has access to create a new report.