Correct Negative Serial Numbers

Typically if there are negative serial numbers, the Quantity on Hand in the Inventory tab of a serialized item does not equal to the on hand serial numbers in the Serial Numbers tab.

 

This happens for the following reasons:

 

1.User deletes the item receipt/positive (+) inventory adjustment, even if the serial number is already applied to an item fulfillment/standalone invoice/standalone cash sale/negative (-) inventory adjustment.

 

2. User edits the serial number in the item receipt/positive (+) inventory adjustment after you created the item fulfillment/standalone invoice/standalone cash sale/negative (-) inventory adjustment.

 

Solution:

 

To resolve this negative serial number users have two (2) options:

 

1. In the situation where the item receipt or inventory adjustment was deleted, then create an inventory adjustment to add back the serial number.

 

2. If in case the item receipt/inventory adjustment is there, but the serial number was edited (not the same serial number), then edit the item receipt/inventory adjustment then correct the serial number.

 

Note: If the transaction to be edited is in a close period, then you can reopen the period then edit the transaction (your discretion) or follow step 1.