Steps to Reproduce:
1. Open an Invoice with Open Status
2. Click on Accept Payment button
3. Fill in mandatory fields; Select Undep. Funds radio button
4. On Apply tab - check Apply box next to the Invoice then set the Payment
5. Click on Payment Method tab>on Payment Method field - set it to Check and set the Check No on the Check # field
6. Click Save
-- Payment status shows Payment Not Deposited
7. Go to Transactions>Bank>Make Deposit
8. On Account field - select the Account
9. Fill in Madatory fields>On Items tab>check Deposit box next to the Undeposited Payment
10.Click Save
11.Go back and open the Payment page
Actual Result: It now shows Payment Deposited status; Account field - Undeposited Funds > click on Edit button - Undep. Funds radio button and Account field - grayed out
Solution:
1. Open Customer Records
2. Click on Sales tab>Transactions subtab
3. Set Type to Deposit
4. Click on Date link next to PO/Check # column
5. On Deposit page >Click Edit> click Void button
* In order to have Void button on Deposit page - Go to Setup>Accounting>Accounting Preferences>General tab>Void Transactions Using Reversing Journals = F
6. On the pop-up message "Are you sure you want to void this transaction?>select Ok
7. Go back to Payment page
Actual Result: Payment status now shows Payment Not Deposited
8. Click Edit button
Result: Undep. Funds and Account radio buttons are no longer grayed out and you will now be able to select your bank account to which the funds were deposited under the Account field
No comments:
Post a Comment