Wednesday, September 26, 2018

Error Message: "xxxx cannot be merged or deleted because it's a special system entity that cannot be merged" on Customer Record merge

Users are unable to merge or delete Customer Record because the Customer Record is created from an Employee Record. If users create an Employee Record and give employee access to Customer Center; when employee logs in to Customer Center, a Customer Record is automatically created.

Since this Customer Record is created from an Employee Record, it is a "special system entity", thus, users are unable to merge it to other Customer Records.

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