Sunday, September 9, 2018

Item Receipt Created from a Return Authorization Increases Item's Quantity On Hand Without Restocking.

Users may observe that an Item Receipt created from a Return Authorization increases the item's quantity on hand notwithstanding the fact that the same item is not set to Restock.

To pass upon the same issue, consider the following:

  1. Revisit Setup > Accounting > Accounting Preferences > Order Management > Write-off Account for Returns. Write – off Account for Returns must not be the same as the Asset Account used in the related inventory item.
  2. Use an account other than the Asset Account used in the related inventory item.

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