Monday, September 10, 2018

Unable to Reverse a Paycheck Due to Error Message "The Account #X is Inactive..."

Unable to Reverse a Paycheck Due to Error Message "The account (x) is an inactive account. Please correct the import file and resubmit."

1.When Reversing a paycheck (Transactions > Employees > Create Payroll List > View > Paychecks > View > Reverse), a warning message pops up stating "Warning : this copied transaction uses the following inactive accounts. You should remove these accounts before saving if you do not want their balances to change". Please note that the inactive Accounts will be listed down on the warning.
2.Click OK > Save
Note: Error  The account (x) is an inactive account. Please correct the import file and resubmit." Appears.

A possible cause is an account associated with the paycheck being reversed has been set to inactive.

To view the account and reverse the committed paycheck:
1.Navigate to Lists > Accounting > Accounts
2.Find the inactive account

Note: Unmark Report Style if checked

3. Mark Show Inactives checkbox

4. Look for payroll-related accounts that are inactive
5. Edit the inactive payroll-related account

6. Uncheck Inactive box

7. Save the changes
8. Navigate to Transactions > Employees > Create Payroll List > View > Paychecks > View > Reverse


Note:
The paycheck can now be reversed  

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