Users with non-Administrator Roles cannot see Issue Statuses when creating new Issues

Consider the following scenario:

• In Setup > Issues > Issue Statuses, all statuses are Assigned To an Issue Role
• An Issue Role is assigned to the role used by the user in Setup > Users/Roles > Manage Roles
• The Group which the user is a member has an Issue Role similar to the Issue Role assigned to the user's role
• If the user creates a new Issue, Issue Status dropdown is blank

Perform the steps below to fix this:

1. As an Administrator, navigate to Setup > Issues > Manage Status Transitions.
2. Set Issue Role to the role used by the user.
3. Set Issue Type to the type of issue this user is assigned to.
4. In the –Start- row, mark all statuses this user should have access when creating new issues.
5. Click Submit.

Note: More details can be found in SuiteAsnwers article Managing Status Transitions, Answer Id: 11060.