Display Case Messages on Plain/Formatted Texts When Exporting Case Search Results

To export case responses/messages in plain formatted texts (without HTML codes), perform the following steps:
 
1. Navigate to Reports > Saved Searches > All Saved Searches > New.

2. Select Case.

3. Set the required criteria.

4. Click the Results tab and add fields as needed. For the Message column, insert this formula:

Field	Formula
Formula (Text)	REGEXP_REPLACE({messages.message},'<[^<>]*>','')

 
5. Click Save and Run.
 
6. Click Export-Excel or Export-CSV.