Sunday, December 16, 2018

Process Intercompany Sales Orders under the Manage Intercompany Sales Order screen throws Failed: Please make sure to select a Distributor, Reseller, or End User

Intercompany sale is not yet supported using the Contract Renewals Bundle if users intend to create contracts out of these orders. There are fields like end user, start date, terms, end date, and some line fields that are required on the order to create the contract, and the order will when they're not populated. 

To be able to process intercompany sales orders via the Manage Intercompany Sales Orders, follow the steps below:


--Customized a Sales Order and Invoice form to be used for intercompany purposes.

--The sales role should have an access to the two transacting subsidiaries.

1. Customize the Sales Person Role to include needed information.

--Navigate to Setup > Users/Roles > Manage Roles.

--Make sure to Add Purchase Order with at least a View access level and Sales Order with at least a Create access level under the Permissions tab.

--Set the Intercompany Sales Order and Invoice Form as the preferred form under the Forms tab.

--On the Subsidiaries list, make sure to select the two transacting subsidiaries.

2. Unselect the custom Intercompany Sales Order and Invoice form under the Contract Renewals Preference.

--Navigate to Contract Renewals > Setup > Contract Renewals Preferences > Edit.

--Select all Forms except the custom Intercompany Sales Order and Invoice form under the Transaction Forms to Deploy Scripts field found under the Transaction Validation Tab.

--Hit Save.

3. Process an intercompany sales transaction and you should be able to do it successfully.

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