Monday, December 24, 2018

Saving a sales order results to Notice: That search or mass update does not exist

Saving a sales order results to Notice: That search or mass update does not exist
1. . Starting version 2012.2, when you use the Commissions feature, you can create a commission schedule that has custom criteria to measure sales transactions for calculating commissions.
Some commission calculation requires multiple classes as categorization criteria or additional criteria based on other standard or custom transaction fields. In these cases, search-based commission schedules can be used.
2. The Commissionable Item search is used on the Employee or Partner Commission.  The System is also running this search when you saved the sales order to validate for commissionable transactions but because this search is not available for other users and is set to private the system throws the error.
3. This saved search should be made Public because it will trigger this error message and only the user who created and who has access to the saved search will be able to create sales order.

Steps to Troubleshoot:
1. Using an Administrator role, check for Commission schedule that is Categorized by Custom
2. Go to Lists > Commissions > Employee Schedule > Commission is categorized by "Custom" and is using saved search "Custom Commissionable Item Search"
3. On the Global search > enter se:Custom Commissionable Item Search > Edit , the search and mark the "Public" check box

 

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