Saturday, December 29, 2018

Search for the total number of cases closed during weekends for a specific date range

1. Create a saved case search. Lists > Search > Saved Searches > New > Case.
2. Add the following under the Criteria:

Formula (Text) is not empty
Formula: Case WHEN to_char({closed},'D') NOT BETWEEN 2 AND 6 then 'T' END
Date created is within this fiscal year

Number | Summary Type: Count

3. Save and run the search.

This will show you the number of cases created on your specified date range from the criteria.

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