Wednesday, January 9, 2019

Customers’ credit card is charged in CyberSource Business Center but there is no cash sale transaction linked to the sales order in NetSuite

The Cash Sale is either deleted or disassociated to the sales order. To check:

1. Navigate to Transactions > Management > View Audit Trail
2. On the View Audit Trail page, set the following:
- Action: Change
3. Set the Transaction Date based on the Settlement Date on the CyberSource Business Center
-Transaction Type: Cash Sale
- Name: select the name of the customer on the sales order to filter down results
4. Click Submit

For the Cash Sale to be disassociated from the sales order, the cash sale could have been voided.

No comments:

Post a Comment